Consumers Energy Cooperative Privacy Policy

We respect member privacy and do not rent or sell our customer information to third parties. We also give consumers the option to opt-out from future marketing contacts such as direct mail or email. 

Customer Privacy Policy
We collect personally identifiable information from you when you register as a member of CECI.  The personal information we collect includes pertinent account information such as your name, billing and delivery address, email address, and mobile and home phone numbers. 

A home heating fuel or service customer, of course, might not be a visitor of our Site, but we are committed to similar privacy safeguards for information gathered about you through non-web methods as well. 

We collect various information about our customers as part of our routine business operations, including, but not limited to:

· ordinary business transactions, such as fuel deliveries, service history and payments

· billing, service and delivery addresses and contact information

· characteristics of heating and system used

· other information incident to the provision of fuel and services.

This information may be collected via print application, other forms, or in person.

Each CECI member may have access to personally identifiable information we collect about that member, whether or not this information is delivered or collected through the Website.

Opt-out Policy: You can instruct us at any time not to use your personally identifiable information for marketing and educational purposes by contacting us. However, we are committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage your account.

Information We Disclose to Others
Other than to our own service suppliers (marketing, Website, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when we are compelled by law to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries.

Cookies and Standard Web Practices
Our Website makes use of cookies for some features. Cookies are not required to visit or view all pages on our Site. In general, cookies are used to identify a session as unique. We do not use cookies on its Site for systematic tracking of its customers other than the methods mentioned below:

· Web Usage Tracking: we employ various software tracking techniques to produce website traffic reports to understand and improve the Website experience for visitors and customers. These reports compile individual user visits anonymously.

· Email Security: Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our visitors, registered users and customers are reminded that email is not a secure transmission method, and should not be used to exchange private information with us.

Information Accuracy 
The personal information we collect from you is only what is reasonably needed to provide you with our products and services. It is accessible only to our employees who need to access it in connection with your purchase of our products and services.

Privacy At Other Sites
When we provide links to other sites that we believe you may find useful, be advised that when you visit those sites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies.

Updated January, 2022